Refund and Return Policy – Only Your Shop
At Only Your Shop we are committed to providing you with high-quality beauty products that enhance your natural radiance. We understand that sometimes circumstances may require a return or refund, and we want to ensure a seamless process for our valued customers. Please take a moment to review our Refund and Return Policy:
1. Returns
1.1 Eligibility Criteria
To be eligible for a return, the following conditions must be met:
* The item must be unused, unopened, and in its original packaging.
* The return request must be initiated within 30 days of receiving the product.
* The product should be in the same condition as when you received it.
1.2 How to Initiate a Return
To initiate a return, please contact our customer support team at info@onlyyourshop.com within the specified timeframe. Provide your order number, a detailed explanation of the reason for the return, and any relevant supporting information or images.
1.3 Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
1.4 Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process the refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
2. Refunds
2.1 Refund Criteria
Refunds are processed in the following situations:
* The product is defective or damaged upon receipt.
* The wrong item is sent.
2.2 Refund Process
If your refund request is approved, we will initiate the refund to your original payment method. You will receive a confirmation email once the refund is processed.
3. Exchanges
Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.
4. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team at info@onlyyourshop.com. We are here to assist you and ensure your satisfaction with Only Your Shop products.
Thank you for choosing Only Your Shop for your beauty needs.